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Vendors and Consultants: Reach your customers and journalists. Click, Submit articles and press release.
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OMTool will be demonstrating its products - adopted by nearly 250 law firms - at LegalTech 2008, Booth No. 321/323/325
NEW YORK--(BUSINESS WIRE)--Feb. 5, 2008--Omtool, Ltd. (OTCBB:OMTL), a leading provider of document capture and handling products and services, today announced further enhancements to its AccuRoute product line extending its support and dedication to customers in the legal industry. As the company continues to grow with nearly 250 legal customers and 45% of the top 100 U.S. law firms, OMTool is responding to market requirements and expanding its customer base by adding new features and enhancements to its already comprehensive legal solutions including the Legal Option Pack, embedded multi-function device clients using PIN Personalization, and cost recovery integrations. |
Submitted by saravanan2 on Thu, 2008-03-06 09:57.
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Leading Customer Service software provider recognised for assessing the "state of customer service" in the UK and offering free benchmark analysis for enterprise contact centres
Mountain View, CA, and Slough, UK, February 6, 2008 - eGain Communications (OTC BB: EGAN.OB), a leading provider of multichannel Customer Service and Knowledge Management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus (CCF) Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a "state of customer service" research study and offering a no-cost benchmark analysis to enterprise call centres. Nominated by its peers, eGain is the only multichannel Customer Service and Knowledge Management software company to be included in the list. |
Submitted by saravanan2 on Thu, 2008-03-06 09:54.
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eGain recognized again by KMWorld for its leadership in Knowledge Management software, services and innovative best practices
Mountain View, Calif. (February 25, 2008) - eGain Communications (OTC BB: EGAN.OB), provider of the industry's top-rated* Customer Service and Knowledge Management software for in-house or on-demand SaaS deployment, announced today that KMWorld (www.kmworld.com) named eGain to the 2008 list of "100 Companies that Matter in Knowledge Management". |
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KMWorld's list of "100 Companies that Matter in Knowledge Management" is selected by Knowledge Management practitioners, theorists, analysts, vendors, and customers and represents the list of vendors that make the most impact in the space. |
Submitted by scm on Tue, 2008-02-26 11:11.
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Bill Gates Lauds Mindjet's Use of the Microsoft Fluent User Interface and MindManager's Ease-of-Use at Office Developer Conference
SAN FRANCISCO, CA - February 13, 2008 - Mindjet Corporation, a global leader in software for visualizing and using information, today announced that it has chosen the Microsoft Software Licensing and Protection Services (SLP Services) platform to protect and license their MindManager product line. SLP Services is a new Microsoft product family allowing software publishers to protect, package, license, manage, and activate their software, while at the same time exploring new business models without changing their code. |
Submitted by scm on Fri, 2008-02-22 11:14.
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Fourth Quarter License Revenue Growth of 19%; Full Year Non-GAAP Net Income Growth of 47%
SAN JOSE, Calif., — January 31, 2008 — Interwoven, Inc. (NASDAQ: IWOV), a global leader in Content Management solutions, today announced financial results for the three months and year ended December 31, 2007.
Interwoven reported total revenues of $62.9 million for the fourth quarter of 2007, an increase of 17% from total revenues of $53.9 million for the fourth quarter of 2006. Net income for the fourth quarter of 2007, calculated in accordance with generally accepted accounting principles, was $10.7 million, or $0.23 per share, compared to net income of $4.3 million, or $0.10 per share, for the same period in 2006. On a non-GAAP basis, Interwoven reported a net income of $8.2 million for the fourth quarter of 2007, or $0.18 per share, compared to non-GAAP net income of $6.3 million, or $0.14 per share, for the fourth quarter of 2006. |
Submitted by scm on Thu, 2008-02-07 05:10.
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Previously Announced NASDAQ Matters Have Been Closed
SAN JOSE, Calif., — January 4, 2008 — Interwoven, Inc. (NASDAQ: IWOV), a global leader in Content Management solutions, today announced that it had received notices from The NASDAQ Stock Market LLC (“NASDAQ”) regarding the status of the Company’s Compliance with the NASDAQ Marketplace Rules. On December 20, 2007, the Company received written notice from NASDAQ stating that as of that date the Company had demonstrated Compliance with all applicable Marketplace Rules. As previously announced, the Company had previously received Staff Determination Letters due to its failure to timely file its Annual Report on Form 10-K for the year ended December 31, 2006 and its Quarterly Reports on Form 10-Q for the quarters ended March 31, June 30, and September 30, 2007, respectively, as required by Marketplace Rule 4310(c)(14). All of these reports were filed on December 14, 2007. The notice received from NASDAQ on December 20, 2007 further stated that as of that date, the listing review was closed and the Company’s common stock would continue to be listed on The NASDAQ Global Market. |
Submitted by scm on Thu, 2008-02-07 05:10.
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SAN JOSE Calif., – February 4, 2008– — February 4, 2008 — Interwoven, Inc. (NASDAQ: IWOV), a global leader in Content Management solutions, today announced Interwoven has been named a “strong performer” in the January 2008 report, titled “The Forrester Wave: Marketing Asset Management (MAM), Q1 2008.”
Forrester evaluated five MAM vendors, and rated providers on 72 criteria across their current product offering, strategy, and overall market presence. Forrester cited Interwoven’s vision for creating a closed loop marketing optimization cycle; “Interwoven’s recent acquisition of Optimost, a Website optimization company, offers a tantalizing glimpse of how different parts of the marketing content Supply Chain can integrate.” |
Submitted by scm on Thu, 2008-02-07 05:08.
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Team Learning, Delivered in Part-day Modules Keeps Staff On-the-Job
(ARLINGTON, VA – Jan. 31, 2008) – Today, ESI International announced the global launch of its virtual classroom which allows students to train together with an instructor in real time through an online environment. With microphones and instant messaging, students are able to hear the instructor’s explanations, ask questions, speak with one another, divide into virtual breakout rooms and benefit from instant instructor polling from anywhere in the world. |
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ESI’s Virtual Classroom enables consistent team Learning across diverse geographic locations, without incurring travel costs. A key benefit for students and employers is the option to schedule courses for part of the day, allowing students to remain in the office while working to achieve professional development goals. |
Submitted by scm on Tue, 2008-02-05 13:25.
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Percent of Manufacturers Rank Knowledge Transfer as Biggest Barrier to Improvement
Cincinnati, Ohio – January 7, 2008 – Most engineers at build-to-order and engineer-to-order manufacturers believe that product complexity is not the primary barrier to customization. They cite lack of knowledge of options by the customer (67 percent) and the field (44 percent) as the primary barrier to product customization efforts. This is according to a research report by software maker Cincom Systems (www.cincom.com). |
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"The implication is that the knowledge required to sell customized products is not being effectively transferred to the field and customer. This is not surprising given the lack of strategic investment in front-office processes and systems," writes Jim Wilson, Cincom Program Director and author of the report. |
Submitted by scm on Wed, 2008-01-30 06:33.
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Adobe to Distribute ILOG’s Elixir, Enterprise-Class Graphical Visualization Offering for Adobe Flex
ADOBE MAX 2007, CHICAGO – Oct. 1, 2007 -- ILOG® (NASDAQ: ILOG; Euronext: ILO, ISIN: FR0004042364), today announced that the company has signed a reseller agreement with Adobe to market and distribute the new ILOG Elixir® graphics software. ILOG Elixir is a new add-on graphical visualization offering for Adobe® Flex™ software, designed to serve the graphical display needs essential to most modern applications, including 2-D and 3-D charts, radar charts, scheduling displays, maps of the world for dashboards, organizational charts, and treemaps for visual analytics. ILOG Elixir and Adobe Flex 3 are now in beta and available to developers. General availability of Elixir is planned for early 2008. |
Submitted by scm on Fri, 2007-10-12 07:37.
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Integration enables legal organizations to better manage PD document processes
ANDOVER, Mass.--(BUSINESS WIRE)--Sept. 25, 2007--Omtool, Ltd. (OTCBB: OMTL) - a leading provider of document capture and routing products and services, together with Adobe Systems Incorporated, today announced the companies will deliver an integration of Adobe Acrobat software with popular Enterprise Content Management (ECM) and Document Management systems (DMS) through Technology developed by Omtool. The solution will focus on streamlining PDF processes in the legal industry that are driven by Acrobat. |
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To support the integration, OMTool is delivering product extensions of its Swiftwriter(R) product --part of the company's award-winning AccuRoute(R) document handling platform that captures, converts and distributes files to ECM and DMS systems. These enhancements are targeted primarily for customers in the legal market, where OMTool and Adobe already deliver software to support the management of business-critical documents. |
Submitted by scm on Thu, 2007-10-04 12:13.
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Platform enhancements also include the new Logi Intelligence Server, unique Web 2.0-style user interface features and a new Web-based report development environment
MCLEAN, Va. – October 2, 2007 - LogiXML, Inc. (www.logixml.com), the fast-growing leader in interactive, Web-based Business Intelligence, today announced a major upgrade to the entire Logi 8 Business Intelligence Platform. This newest Version of the Logi 8 platform helps organizations extend BI value to more users by adding Enterprise Search capabilities via the new Logi Intelligence Server and delivers new tools for developers to add unique, Web 2.0-style BI features like Text Clouds to reports. Version 8.2 of the Logi 8 BI Platform is available now from http://www.logixml.com. |
Submitted by scm on Thu, 2007-10-04 11:39.
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London – September 18, 2007 – Hyland Software today announced that Shannon Development, Ireland’s only dedicated regional economic development company, has chosen to implement OnBase, Hyland’s rapidly deployable suite of enterprise Content Management (ECM) software applications. Shannon Development will use OnBase to improve and automate its business processes. |
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Shannon Development chose the OnBase ECM solution to enable the company to improve its document processing and automated Document Management procedures.
John Rea, Information Systems Manager at Shannon Development, comments: “We were looking for an easily administered solution which was user-friendly and integrated Document Management with workflow. Following a competitive procurement process, we selected Hyland Software’s OnBase to improve our Document Management processes.” |
Submitted by sraja on Wed, 2007-09-19 18:07.
Customer News
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Enterprise Solution integrates with existing enterprise systems to make blogs true business communications tools
San Francisco, CA – September 18, 2007 – Six Apart, the world’s leading blogging software and services company, today announced the commercial release of the Movable Type Enterprise Solution (MTES), a package of enterprise-grade features and support that extends the functionality of the Movable Type platform. MTES is built upon Movable Type 4, the recently released upgrade to the pioneering publishing platform that powers professional website Content Management and social media for individuals, organizations and businesses. |
Submitted by sraja on Wed, 2007-09-19 18:05.
Product News
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New Site Spotlights Top Credit, Equity, Economic and Market Research Reports
New York, NY, September 18, 2007 – Alacra, Inc., a provider of online business information solutions, announced today the launch of Research Recap, a one-stop research resource for the investment community, professional services firms and others. The new site, accessed free of charge and built on a blogging platform, identifies, highlights and links to the top research reports issued daily by a wide variety of entities, including industry and financial analysts, professional service firms and governmental agencies. |
Submitted by sraja on Wed, 2007-09-19 18:04.
Product News
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SAN CARLOS, CA — September 18, 2007 — Mark Logic® Corporation, provider of the industry's leading XML content server, today announced a partnership with Trinity Technologies, a leader in configuring, integrating, customizing and implementing Content Management systems.
Trinity works to meet the high content demands of retail and commercial banking, investment banking and research, asset management, retail brokerage, and insurance firms. A number of Trinity customers have XML content and want to take advantage of an XML content server like MarkLogic Server to help them unlock the value of their content, improving how they integrate, enrich, and contextualize it to deliver new products and services. Together Mark Logic and Trinity Technologies will focus on providing the financial services industry with leading XML content delivery capabilities. |
Submitted by sraja on Wed, 2007-09-19 18:01.
Company Deals
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Evaluation Based on Completeness of Vision and Ability to Execute
Palo Alto, California; Quebec City, Canada – September 18, 2007 – Coveo Solutions Inc., a leading global provider of secure Enterprise Search solutions, today announced that industry analyst group Gartner, Inc. has placed Coveo in the “visionaries” quadrant of the September 2007 “Magic Quadrant for Information Access Technology, 2007” report by Whit Andrews. |
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The 2007 Information Access Technology Magic Quadrant “includes vendors with capabilities that go beyond Enterprise Search to encompass a collection of technologies, including: search; content classification, categorization and clustering; fact and entity extraction; taxonomy creation and management; information Presentation (for example visualization) to support analysis and understanding; and desktop (or personal knowledge) Search to address usercontrolled repositories to locate and invoke documents, data, e-mail and intelligence.” |
Submitted by sraja on Wed, 2007-09-19 18:00.
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Boston, MA, September 19, 2007 - Bridgeline Software, Inc. (NASDAQ: BLSW) announced today that Thomas Massie, President and Chief Executive Officer will present at the National Investment Banking Association (NIBA) Capital Conference on Thursday September 27, 2007 and on Friday September 28, 2007 at the Sheraton Copley Place Hotel in Boston, MA. For more information regarding the NIBA Capital Conference please visit www.nibanet.org. A replay of Bridgeline Software’s Presentation will be available on the company’s website for 90 days following the conference. Bridgeline Software’s web site can be found at: www.bridgelinesw.com |
Submitted by sraja on Wed, 2007-09-19 17:58.
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Need for unified management grows as companies deploy heterogeneous credentials to meet evolving business requirements
GARTNER IT SECURITY SUMMIT/LONDON, UK-Tuesday, September 18, 2007
RSA, The Security Division of EMC (NYSE: EMC), today announced a new version of the RSA® Card Manager solution that is designed to enable enterprises to manage diverse credentials centrally throughout all phases of the credential lifecycle – from issuance to post-issuance management. |
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RSA SecurID® two-factor authentication customers with existing or planned public key infrastructure (PKI) applications can now manage their full set of credentials from a single management platform, regardless of their mix of one-time passwords, digital certificates and form factors. With more than 30 million RSA SecurID authenticators shipped to date, and the growing use of PKI-enabled applications, the newest capabilities of RSA Card Manager are both timely and Relevant for businesses in every sector. |
Submitted by sraja on Wed, 2007-09-19 17:38.
Product News
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London UK, 18 September, 2007 – Tumbleweed® Communications Corp. (NASDAQ:TMWD), an industry leader in managed file transfer and content security, today announced the appointment of Craig Whitney as managing director for EMEA, based at the company’s office in the United Kingdom. In this role Craig will be responsible for developing overall strategy, direction and vision for Tumbleweed’s operations in the EMEA region, with particular focus on facilitating Tumbleweed’s move to becoming a channel-centric vendor. |
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Mr. Whitney’s appointment comes at a time when Tumbleweed is actively expanding its channel-driven sales model and experiencing a significant increase in demand for its products. With major data breaches hitting the headlines on regular basis, there’s been a surge in regulatory demands worldwide (most recently with PCI DSS) and growing momentum in support of “full disclosure” in the UK and parts of the European Union. As a result, Tumbleweed has seen a significant increase in demand among the large- and mid-sized enterprises across an array of industries. Tumbleweed’s channel strategy is designed to help fill this increased demand. Tumbleweed has a proven track record with the world’s most security-conscious companies including some of the world’s largest central banks, over 50 percent of the Fortune 100, at least 9 of the top 10 U.S. banks, at least 8 of the top 10 pharmaceutical companies, and a vast array of blue-chip companies in the retail, technology, manufacturing, telecommunications, healthcare, education, and energy industries. |
Submitted by sraja on Wed, 2007-09-19 17:36.
Executive Moves
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September 18, 2007 Skelta Software showcased a slew of new products and services at GITEX 2007, the leading international IT Trade event for Enterprise and SMBs for the Middle East, Africa and South Asia. Besides Skelta SharePoint Accelerator 2007, the other new Skelta solutions presented at the event included Skelta DMS, Skelta Accounts Payable, Skelta Lotus Migration and Skelta ESS. |
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Skelta DMS,an end-to-end Document Management solution offers advanced capabilities for document capture, indexing, archiving, storage, workflows and annotation, while Skelta APS, Accounts Payable Solution is a completely web-based, vendor invoice processing solution that automates the order-to-pay cycle. Skelta also showcased its other new offerings, Skelta Employee Self-Service Solution and Skelta Lotus Notes Migration. Skelta ESS is a powerful framework with out-of-the-box workflows for employee processes. Skelta’s Lotus Notes Migration provides migration tools and consulting services for migrating from Lotus Notes to the Microsoft platform. |
Submitted by sraja on Tue, 2007-09-18 18:05.
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Hyland Software Gold Partner Genesis Imaging Joins Program as Charter Member
NASHVILLE, TENN. – 2007 ONBASE TRAINING AND Technology CONFERENCE - September 17, 2007 - Datawatch Corporation (NASDAQ-CM: DWCH), a leader in Enterprise Information Management (EIM), today announced it has expanded its Strategic Partner Program to focus on its web-based report mining and analysis solution, Monarch|RMS™ (Report Mining Server). Since Monarch|RMS is now fully integrated with Hyland Software’s OnBase® enterprise Content Management (ECM) software suite, the program offers Hyland OnBase partners a competitive advantage in helping customers dramatically extend the value of existing reports to solve real business problems. |
Submitted by sraja on Tue, 2007-09-18 17:56.
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Online Document Collaboration and Improved Security Requirements Drive Choice
San Francisco, CA – September 12, 2007 - Xythos Software, a leading developer of basic Document Management software, today announced that Hitachi Information Systems (known as Hitachi Joho) has selected its Xythos Enterprise Document Management Suite to securely manage and share documents. Hitachi Joho provides IT services including system operations, outsourcing and networking systems integration to Hitachi group companies as well as major Japanese commercial organizations and government agencies. |
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Together with Xythos master distributor Assist Micro, Hitachi Joho is already helping clients to migrate business processes to the web in order to increase efficiency, improve Customer Service and reduce costs. Easy to use web-enabled applications able to improve content security are key requirements for these customers. The Xythos system's ability to reduce dependence upon email file exchanges and provide comprehensive tracking of document collaboration helps to meet these demands. |
Submitted by sraja on Mon, 2007-09-17 17:59.
Customer News
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SHAWNEE, KANSAS — (17 Sep 2007) Perceptive Software today announced that the University of Cambridge’s Sidney Sussex College has chosen to deploy its ImageNow® enterprise document management, imaging and workflow software to streamline its student administration and accounting processes.
Following a successful pitch to provide the software to the college, ImageNow was selected to replace the existing paper-based systems. |
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“We needed a simple solution to problems arising from our current paper intensive systems,” explains Dr Keith Straughan, Senior Tutor at Sidney Sussex College. “ImageNow was the obvious choice for us. It causes minimum disruption, is quick to deploy and easy to use. We haven’t incurred the extra cost of bringing in a systems administrator, as I’ve been able to configure the software myself.” |
Submitted by sraja on Mon, 2007-09-17 17:42.
Customer News
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Partnership will allow Xpress Author for Microsoft Word users to contribute “publish-ready” content directly to the Vasont Content Management System for delivery across numerous media channels
SAINT PETERSBURG, FL & EMIGSVILLE, PA, SEPTEMBER 14, 2007 – In.vision Research, the leading provider of software for Enterprise XML Authoring, and Vasont Systems, a leading provider of Content Management software and data services, today announced a partnership designed to closely integrate their products in order to further meet the needs of publishing clients. Under the terms of the agreement, Vasont Systems, whose Content Management system enables organizations to manage and store multilingual content, will create an extension that allows Xpress Author for Microsoft Word users to access, store, search, and reuse structured content stored in Vasont databases. |
Submitted by sraja on Mon, 2007-09-17 17:33.
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Historical development
The meaning of the term "electronic commerce" has changed over the last 30 years. Originally, "electronic commerce" meant the facilitation of commercial transactions electronically, usually using technology like Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT), where both were introduced in the late 1970s, for example, to send commercial documents like purchase orders or invoices electronically.
The 'electronic' or 'e' in e-commerce refers to the technology/systems; the 'commerce' refers to be traditional business models. E-commerce is the complete set of processes that support commercial business activities on a network. In the 1970s and 1980s, this would also have involved information analysis. The growth and acceptance of credit cards, automated teller machines (ATM) and telephone banking in the 1980s were also forms of e-commerce. However, from the 1990s onwards, this would include enterprise resource planning systems (ERP), data mining and data warehousing.
In the dot com era, it came to include activities more precisely termed "Web commerce" -- the purchase of goods and services over the World Wide Web, usually with secure connections (HTTPS, a special server protocol that encrypts confidential ordering data for customer protection) with e-shopping carts and with electronic payment services, like credit card payment authorizations.
Today, it encompasses a very wide range of business activities and processes, from e-banking to offshore manufacturing to e-logistics. The ever growing dependence of modern industries on electronically enabled business processes gave impetus to the growth and development of supporting systems, including backend systems, applications and middleware. Examples are broadband and fibre-optic networks, supply-chain management software, customer relationship management software, inventory control systems and financial accounting software.
When the Web first became well-known among the general public in 1994, many journalists and pundits forecast that e-commerce would soon become a major economic sector. However, it took about four years for security protocols (like HTTPS) to become sufficiently developed and widely deployed. Subsequently, between 1998 and 2000, a substantial number of businesses in the United States and Western Europe developed rudimentary web sites.
Although a large number of "pure e-commerce" companies disappeared during the dot-com collapse in 2000 and 2001, many "brick-and-mortar" retailers recognized that such companies had identified valuable niche markets and began to add e-commerce capabilities to their Web sites. For example, after the collapse of online grocer Webvan, two traditional supermarket chains, Albertsons and Safeway, both started e-commerce subsidiaries through which consumers could order groceries online.
The emergence of e-commerce also significantly lowered barriers to entry in the selling of many types of goods; accordingly many small home-based proprietors are able to use the internet to sell goods. Often, small sellers use online auction sites such as EBay, or sell via large corporate websites like Amazon.com, in order to take advantage of the exposure and setup convenience of such sites.
Success factors in e-commerce
In many cases, an e-commerce company will survive not only based on its product, but by having a competent management team, good post-sales services, well-organized business structure, network infrastructure and a secured, well-designed website. A company that wants to succeed will have to perform 2 things: Technical and organizational aspects and customer-oriented. Following factors will make business of companies succeed in e-commerce:
Technical and organizational aspects
Sufficient work done in market research and analysis. E-commerce is not exempt from good business planning and the fundamental laws of supply and demand. Business failure is as much a reality in e-commerce as in any other form of business.
A good management team armed with information technology strategy. A company's IT strategy should be a part of the business re-design process.
Providing an easy and secured way for customers to effect transactions. Credit cards are the most popular means of sending payments on the internet, accounting for 90% of online purchases. In the past, card numbers were transferred securely between the customer and merchant through independent payment gateways. Such independent payment gateways are still used by most small and home businesses. Most merchants today process credit card transactions on site through arrangements made with commercial banks or credit cards companies.
Providing reliability and security. Parallel servers, hardware redundancy, fail-safe technology, information encryption, and firewalls can enhance this requirement.
Providing a 360-degree view of the customer relationship, defined as ensuring that all employees, suppliers, and partners have a complete view, and the same view, of the customer. However, customers may not appreciate the big brother experience.
Constructing a commercially sound business model.
Engineering an electronic value chain in which one focuses on a "limited" number of core competencies -- the opposite of a one-stop shop. (Electronic stores can appear either specialist or generalist if properly programmed.)
Operating on or near the cutting edge of technology and staying there as technology changes (but remembering that the fundamentals of commerce remain indifferent to technology).
Setting up an organization of sufficient alertness and agility to respond quickly to any changes in the economic, social and physical environment.
Providing an attractive website. The tasteful use of colour, graphics, animation, photographs, fonts, and white-space percentage may aid success in this respect.
Streamlining business processes, possibly through re-engineering and information technologies.
Providing complete understanding of the products or services offered, which not only includes complete product information, but also sound advisors and selectors.
Naturally, the e-commerce vendor must also perform such mundane tasks as being truthful about its product and its availability, shipping reliably, and handling complaints promptly and effectively. A unique property of the Internet environment is that individual customers have access to far more information about the seller than they would find in a brick-and-mortar situation. (Of course, customers can, and occasionally do, research a brick-and-mortar store online before visiting it, so this distinction does not hold water in every case.)
Customer-Oriented
A successful e-commerce organization must also provide an enjoyable and rewarding experience to its customers. Many factors go into making this possible. Such factors include:
Providing value to customers. Vendors can achieve this by offering a product or product-line that attracts potential customers at a competitive price, as in non-electronic commerce.
Providing service and performance. Offering a responsive, user-friendly purchasing experience, just like a flesh-and-blood retailer, may go some way to achieving these goals.
Providing an incentive for customers to buy and to return. Sales promotions to this end can involve coupons, special offers, and discounts. Cross-linked websites and advertising affiliate programs can also help.
Providing personal attention. Personalized web sites, purchase suggestions, and personalized special offers may go some of the way to substituting for the face-to-face human interaction found at a traditional point of sale.
Providing a sense of community. Chat rooms, discussion boards, soliciting customer input and loyalty programs (sometimes called affinity programs) can help in this respect.
Owning the customer's total experience. E-tailers foster this by treating any contacts with a customer as part of a total experience, an experience that becomes synonymous with the brand.
Letting customers help themselves. Provision of a self-serve site, easy to use without assistance, can help in this respect. This implies that all product information is available, cross-sell information, advise for product alternatives, and supplies & accessory selectors.
Helping customers do their job of consuming. E-tailers and online shopping directories can provide such help through ample comparative information and good search facilities. Provision of component information and safety-and-health comments may assist e-tailers to define the customers' job.
Problems
Even if a provider of E-commerce goods and services rigorously follows these "key factors" to devise an exemplary e-commerce strategy, problems can still arise. Sources of such problems include:
Failure to understand customers, why they buy and how they buy. Even a product with a sound value proposition can fail if producers and retailers do not understand customer habits, expectations, and motivations. E-commerce could potentially mitigate this potential problem with proactive and focused marketing research, just as traditional retailers may do.
Failure to consider the competitive situation. One may have the will to construct a viable book e-tailing business model, but lack the capability to compete with Amazon.com.
Inability to predict environmental reaction. What will competitors do? Will they introduce competitive brands or competitive web sites? Will they supplement their service offerings? Will they try to sabotage a competitor's site? Will price wars break out? What will the government do? Research into competitors, industries and markets may mitigate some consequences here, just as in non-electronic commerce.
Over-estimation of resource competence. Can staff, hardware, software, and processes handle the proposed strategy? Have e-tailers failed to develop employee and management skills? These issues may call for thorough resource planning and employee training.
Failure to coordinate. If existing reporting and control relationships do not suffice, one can move towards a flat, accountable, and flexible organizational structure, which may or may not aid coordination.
Failure to obtain senior management commitment. This often results in a failure to gain sufficient corporate resources to accomplish a task. It may help to get top management involved right from the start.
Failure to obtain employee commitment. If planners do not explain their strategy well to employees, or fail to give employees the whole picture, then training and setting up incentives for workers to embrace the strategy may assist.
Under-estimation of time requirements. Setting up an e-commerce venture can take considerable time and money, and failure to understand the timing and sequencing of tasks can lead to significant cost overruns. Basic project planning, critical path, critical chain, or PERT analysis may mitigate such failings. Profitability may have to wait for the achievement of market share.
Failure to follow a plan. Poor follow-through after the initial planning, and insufficient tracking of progress against a plan can result in problems. One may mitigate such problems with standard tools: benchmarking, milestones, variance tracking, and penalties and rewards for variances.
Becoming the victim of organized crime. Many syndicates have caught on to the potential of the Internet as a new revenue stream. Two main methods are as follows: (1) Using identity theft techniques like phishing to order expensive goods and bill them to some innocent person, then liquidating the goods for quick cash; (2) Extortion by using a network of compromised "zombie" computers to engage in distributed denial of service attacks against the target Web site until it starts paying protection money.
Failure to expect the unexpected. Too often new businesses do not take into account the amount of time, money or resources needed to complete a project and often find themselves without the necessary components to become successful.
Product suitability
Certain products or services appear more suitable for online sales; others remain more suitable for offline sales.
Many successful purely virtual companies deal with digital products, (including information storage, retrieval, and modification), music, movies, office supplies, education, communication, software, photography, and financial transactions. Examples of this type of company include: Google, eBay and Paypal. Other successful marketers such as use Drop shipping or Affiliate marketing techniques to facilitate transactions of tangible goods without maintaining real inventory. Examples include numerous sellers on eBay.
Virtual marketers can sell some non-digital products and services successfully. Such products generally have a high value-to-weight ratio, they may involve embarrassing purchases, they may typically go to people in remote locations, and they may have shut-ins as their typical purchasers. Items which can fit through a standard letterbox — such as music CDs, DVDs and books — are particularly suitable for a virtual marketer, and indeed Amazon.com, one of the few enduring dot-com companies, has historically concentrated on this field.
Products such as spare parts, both for consumer items like washing machines and for industrial equipment like centrifugal pumps, also seem good candidates for selling online. Retailers often need to order spare parts specially, since they typically do not stock them at consumer outlets -- in such cases, e-commerce solutions in spares do not compete with retail stores, only with other ordering systems. A factor for success in this niche can consist of providing customers with exact, reliable information about which part number their particular version of a product needs, for example by providing parts lists keyed by serial number.
Purchases of pornography and of other sex-related products and services fulfill the requirements of both virtuality (or if non-virtual, generally high-value) and potential embarrassment; unsurprisingly, provision of such services has become the most profitable segment of e-commerce.[citation needed]
There are also many disadvantages of e-commerce, one of the main ones is fraud. This is where your details (name, bank card number, age, national insurance number) are entered into what look to be a safe site but really it is not. These details can then be used to steal money from you and can be used to buy things on line that you are completely unaware of until it is too late. If this information is leaked into the wrong hands. People are able to steal your identity, and commit more fraud crimes under your name. Finally there are many problems with e commerce some of which are:
Failure to understand customers, why they buy and how they buy. Even a product with a sound value proposition can fail if producers and retailers do not understand customer habits, expectations, and motivations. E-commerce could potentially mitigate this potential problem with proactive and focused marketing research, just as traditional retailers may do. Failure to consider the competitive situation. One may have the will to construct a viable book e-tailing business model, but lack the capability to compete with Amazon. Inability to predict environmental reaction. What will competitors do? Will they introduce competitive brands or competitive web sites? Will they supplement their service offerings? Will they try to sabotage a competitor's site? Will price wars break out? What will the government do? Research into competitors, industries and markets may mitigate some consequences here, just as in non-electronic commerce. Over-estimation of resource competence. Can staff, hardware, software, and processes handle the proposed strategy? Have e-tailer's failed to develop employee and management skills? These issues may call for thorough resource planning and employee training.
Products less suitable for e-commerce include products that have a low value-to-weight ratio, products that have a smell, taste, or touch component, products that need trial fittings — most notably clothing — and products where colour integrity appears important. Nonetheless, Tesco.com has had success delivering groceries in the UK, albeit that many of its goods are of a generic quality, and clothing sold through the internet is big business in the U.S. Also, the recycling program Cheapcycle sells goods over the internet, but avoids the low value-to-weight ratio problem by creating different groups for various regions, so that shipping costs remain low.
Acceptance
Consumers have accepted the e-commerce business model less readily than its proponents originally expected. Even in product categories suitable for e-commerce, electronic shopping has developed only slowly. Several reasons might account for the slow uptake, including:
Concerns about security. Many people will not use credit cards over the Internet due to concerns about theft and credit card fraud.
Lack of instant gratification with most e-purchases (non-digital purchases). Much of a consumer's reward for purchasing a product lies in the instant gratification of using and displaying that product. This reward does not exist when one's purchase does not arrive for days or weeks.
The problem of access to web commerce, mainly for poor households and for developing countries. Low penetration rates of Internet access in some sectors greatly reduces the potential for e-commerce.
The social aspect of shopping. Some people enjoy talking to sales staff, to other shoppers, or to their cohorts: this social reward side of retail therapy does not exist to the same extent in online shopping.
Poorly designed, bug-infested e-Commerce web sites that frustrate online shoppers and drive them away.
Inconsistent return policies among e-tailers or difficulties in exchange/return.
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